Effective Date: 1/24/2025
We Fix Cracks LLC (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, engage with our services, or communicate with us, including via text messaging. By accessing our website or utilizing our services, you agree to the practices outlined in this policy.
Information We Collect
We may collect the following types of information when you interact with our website or services:
1. Personal Information You Provide
- Name
- Address
- Phone number
- Email address
- Payment information (if applicable)
- Other details necessary for providing services
2. Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages visited on our website
- Referring and exit pages
3. Communications Data
- Information provided via contact forms, email, phone calls, or text messages.
How We Use Your Information
We collect and use your information to:
- Provide and manage our services.
- Respond to inquiries and requests.
- Improve the functionality and usability of our website.
- Send important service updates and promotional offers (only if you opt-in).
- Comply with legal obligations.
Sharing of Information
We Fix Cracks respects your privacy. We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:
- With trusted service providers and contractors assisting us in delivering services, only for the purposes outlined in this policy.
- To comply with legal obligations, court orders, or governmental requests.
- To protect the rights, safety, and property of We Fix Cracks, our customers, or the public.
Text Messaging Consent and Data Policy
We take your privacy seriously, especially when it comes to text messaging. By opting into text communications, you consent to receive text messages from We Fix Cracks regarding our services, promotions, or updates. We will not share, sell, or distribute text messaging originator opt-in data or consent with any third parties under any circumstances. Your consent remains secure and will only be used to facilitate communication between you and We Fix Cracks.
If at any time you wish to opt-out of text communications, you can reply “STOP” to any text message you receive from us.
Terms and Conditions for SMS Communication
Types of Messages
When you opt into SMS communications with We Fix Cracks, you may receive the following types of messages:
- Communication about your foundation repair inquiries.
- Requests for addresses, photos, or other project-related information.
- Updates on scheduled consultations or project timelines.
We will not use SMS for unsolicited marketing or advertising.
Messaging Frequency
- Messaging frequency may vary based on your specific interaction and project requirements.
Message and Data Rates
- Message and data rates may apply. These rates depend on your mobile service provider and your existing mobile plan. Please contact your service provider for details.
Opt-Out Instructions
- You may opt out of SMS communications at any time. To stop receiving text messages, simply reply STOP to any message we send. After opting out, you will no longer receive SMS communications from us unless you opt in again.
Support and Assistance
- If you need assistance with our SMS services, you can:
- Text HELP to any message you receive from us.
- Visit our website at https://basement-waterproofing-systems.com/.
- Contact us directly via email or phone, listed on our website.
Privacy and Data Security
Your privacy is important to us. For details on how we protect and use your personal information, please review our Privacy Policy at https://basement-waterproofing-systems.com/privacy-policy/.
Eligibility
- You must be at least 18 years old to use our SMS services.
- By opting into SMS communications, you confirm that you are the owner or authorized user of the mobile device receiving the messages.
Disclaimer
We Fix Cracks is not responsible for any delays or failures in SMS delivery due to circumstances beyond our control, such as carrier delays, mobile network disruptions, or issues with your mobile device.
Changes to Terms and Conditions
We may update these terms and conditions periodically to reflect changes in our SMS communication practices. Updates will be posted at https://basement-waterproofing-systems.com/terms-and-conditions/. Please review this page periodically.
Data Security
We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, or misuse. However, no data transmission or storage can be guaranteed 100% secure. While we strive to protect your information, you use our services at your own risk.
Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your experience on our website, analyze traffic, and improve our services. By using our website, you consent to our use of cookies as described in our Cookie Policy.
Your Privacy Rights
You have the following rights concerning your personal information:
- The right to access, correct, or delete your personal information.
- The right to opt-out of marketing communications at any time.
- The right to file a complaint with a regulatory authority if you believe we have violated your privacy rights.
To exercise these rights, please contact us at [Insert Email Address] or call us at [Insert Phone Number].
Third-Party Links
Our website may include links to third-party websites. We Fix Cracks is not responsible for the privacy practices of these third-party websites. Please review their privacy policies before providing them with your personal information.
Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
We Fix Cracks
Phone: 203-504-7734
Email: help@basement-waterproofing-systems.com
Address: 47 Larkin St, #2a, Stamford, CT 06907
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described. Thank you for trusting We Fix Cracks!